Customer Privacy Notice
Registered name: Buildometric Ltd
We are the controller of your personal data. For more information on controllers and their
responsibilities
please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: hello@buildometric.com
What information we collect, use, and why
To provide services and goods (including delivery)
- Names and contact details
- Addresses
- Account information
- Website user information (including user journeys and cookie tracking)
For service updates or marketing purposes
- Names and contact details
- Marketing preferences
For dealing with queries, complaints or claims
- Names and contact details
- Customer or client accounts and records
- Correspondence
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal
information. You can find out more about lawful bases on the ICO's website.
Your data protection rights (summary)
- Right of access - request copies of your personal information.
- Right to rectification - ask us to correct or complete inaccurate or incomplete
data.
- Right to erasure - ask us to delete your personal information.
- Right to restriction of processing - limit how we use your information.
- Right to object - object to certain types of processing.
- Right to data portability - request transfer of your personal information.
- Right to withdraw consent - if consent is our basis, you can withdraw it anytime.
If you make a request, we must respond without undue delay and within one month. To make a request,
contact
us using the details above.
Our lawful bases for the collection and use of your data
For providing services and goods:
- Consent - we have permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract
with you. All of your data protection rights may apply except the right to object.
For service updates or marketing:
- Consent - we have permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract
with you. All of your data protection rights may apply except the right to object.
For queries, complaints or claims:
- Consent - we have permission from you after we gave you all the relevant information. All of your
data protection rights may apply, except the right to object. To be clear, you do have the right to
withdraw your consent at any time.
- Contract - we have to collect or use the information so we can enter into or carry out a contract
with you. All of your data protection rights may apply except the right to object.
Where we get personal information from
How long we keep information
We retain your personal data only for as long as necessary to fulfill the purposes for which it was
collected, including for legal, accounting, or reporting requirements. Specific retention periods vary
depending on the nature of the data and the purposes for which it is used.
How to complain
If you have concerns about our use of your personal data, please complain to us using the contact details
above. If unresolved, you can also complain to the ICO:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Website: ico.org.uk/make-a-complaint
Last Updated
08/09/2025